1. Home
  2. FAQ
Frequently Asked Questions

P62 Frequently Asked Questions (FAQ) – All Your Answers Here

Have questions about your account, deposits, withdrawals, bonuses, or games at p62? We've compiled the most frequently asked questions from Malaysian players and answered each one clearly and in detail, so you don't have to search any further.

Account & Registration
Deposits & Withdrawals
Bonuses & Promotions
Games
Security
50+
Questions Answered
24/7
Live Chat Support
5
Main Categories
<2min
Average Response Time
Main Help Topics

Select the Category You Need

We've organised all questions by category to make it easier for you to find the answers you need about the p62 platform.

Account & Registration

Everything you need to know about registering a new account, verifying your identity (KYC), updating personal information, and managing your p62 account settings.

Deposits & Withdrawals

A complete guide to available deposit methods including FPX, Touch 'n Go and GrabPay, minimum limits, processing times, and how to make withdrawals smoothly.

Bonuses & Promotions

Learn how to claim your welcome bonus, understand rollover requirements, bonus validity periods, weekly cashback, and all exclusive promotions available to active p62 members.

Games & Betting

Questions about how to play slots, live sports, fish shooting games, and the casino lobby — including how to understand RTP, betting limits, and how to claim your wins.

Security & Privacy

Learn how p62 protects your personal and financial data, two-factor authentication steps, privacy policy, and what to do if your account is compromised.

Mobile App

How to download and install the p62 app for Android and iOS, app troubleshooting, version updates, and exclusive features available in the app.

All Account Deposits & Withdrawals Bonus Games Security

Account & Registration

Registering a p62 account is quick and easy — it can be done in under 2 minutes. Click the "Register" button at the top of the page, fill in the form with your full name, email address or mobile number, set a strong password, and verify your account via the OTP code sent to your phone. Once registration is complete, you can immediately make your first deposit and start playing.

You must be at least 18 years old to register and use the p62 platform. During the identity verification (KYC) process, you are required to submit a valid identification document to confirm your age. p62 enforces a strict responsible gaming policy and does not permit any underage individual to access this platform.

No, each individual is only permitted to hold one p62 account. Opening more than one account is a violation of p62's terms of service and may result in all associated accounts being permanently suspended with all balances forfeited. If you are experiencing issues with your existing account, contact p62 Live Chat support for immediate assistance.

Log in to your p62 account, then go to "Account Settings" or "My Profile". From there you can update your phone number, email address, bank name, and bank account number. Some changes to sensitive information require OTP verification or a KYC re-check to ensure your account's security.

KYC (Know Your Customer) is an identity verification process that requires you to submit a copy of your valid MyKad or passport. This process protects your account from unauthorised use, ensures the platform operates responsibly, and complies with international security standards. KYC-verified accounts enjoy higher withdrawal limits and faster processing.

Deposits & Withdrawals

p62 supports a variety of popular deposit methods in Malaysia, including bank transfers via FPX, and digital wallets Touch 'n Go eWallet, GrabPay, and Boost. All methods are processed instantly or within a few minutes. The minimum deposit is RM10 depending on the chosen method, and no additional charges are imposed by p62 for any deposit transaction.

Deposits via FPX, Touch 'n Go eWallet, GrabPay, and Boost are typically processed instantly and funds will appear in your p62 account within 1 to 5 minutes. If your deposit does not show up after 15 minutes, please save proof of payment (screenshot or receipt) and contact p62 Live Chat support with your transaction details for an immediate check.

Log in to your p62 account, select the "Wallet" or "Finance" menu, then click "Withdrawal". Enter the amount you wish to withdraw and choose your preferred withdrawal method. Ensure that the bank account or digital wallet registered is in your own name. Withdrawals are typically processed within 15 minutes to 24 hours, depending on the chosen method and KYC verification status.

Yes, withdrawal limits vary depending on the method chosen and your account status. In general, the minimum withdrawal limit is RM30 for most methods. The daily maximum limit depends on your account tier — fully KYC-verified accounts enjoy significantly higher withdrawal limits. For specific limit information, check the "Transaction Limits" section in your account settings.

A withdrawal may be rejected for several reasons: bonus rollover requirements have not been fully met, bank account details do not match the name on the p62 account, KYC verification has not been completed, or suspicious activity has been detected on the account. Check all active bonus rollover conditions first, ensure your KYC is verified, and contact Live Chat support for further clarification if the issue persists.

Bonuses & Promotions

p62 offers an attractive welcome bonus for new members making their first deposit. This bonus is automatically credited to your account once the first deposit is successfully processed. The bonus amount and percentage may vary depending on current promotions — always check the promotions page on the platform for the latest information on active welcome bonus offers.

Rollover requirements refer to the total wagering amount you need to reach before winnings from a bonus can be withdrawn. For example, if a RM100 bonus has a 5x rollover, you need to place a total of RM500 in bets. Rollover progress can be monitored under "Active Bonuses" in your account dashboard. Note that certain game types may contribute to the rollover at different rates.

Yes, p62 values loyal members with a variety of ongoing promotions including weekly cashback, daily reload bonuses, exclusive VIP offers, and special promotions tied to public holidays or major sporting events. More active members enjoy more rewarding offers through the p62 loyalty programme. Check the "Promotions" tab in your account regularly so you never miss a deal.

Yes, you can choose to opt out of receiving any bonus when making a deposit. This option is typically available during the deposit process by checking the "No bonus required" box or a similar option. If you have no active bonuses on your account, you are free to make a withdrawal at any time without any rollover requirements blocking your transaction.

Games & Betting

p62 offers an extensive range of games to suit all types of Malaysian players. You can enjoy hundreds of slot games from the world's leading providers, live sports betting covering football, basketball, and esports, interactive and thrilling fish shooting games, as well as a live casino lobby with real dealers for a more authentic and exciting gaming experience.

RTP, or Return to Player, is a percentage that indicates how much money is expected to be returned to players over the long term. For example, a slot with 96% RTP means that for every RM100 wagered, an average of RM96 will be returned in the form of wins. The higher the RTP, the better the odds for the player. RTP information for each slot game at p62 can be found in the respective game details.

Yes, most slot games at p62 offer a demo or trial mode that lets you play without using real money. This is very useful for familiarising yourself with how a game works, understanding its special features, and exploring strategies before wagering real money. This option can be accessed directly from the Game Lobby without needing to log in to your account.

If a game freezes or crashes during your session, don't panic. Exit and re-enter the game — your session will usually resume from where it left off, as p62's system automatically saves your game status. If the issue continues, clear your browser cache or try again using the p62 app. Any interrupted wagers will be resolved automatically based on system records, and your balance will be credited back if needed.

Security & Privacy

p62 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal and financial information is stored in databases protected with multi-layered encryption and is only accessible by authorised personnel. An active threat monitoring system operates 24/7 to detect and prevent any intrusion attempts or unauthorised access.

No, p62 never sells or shares your personal information with third parties for marketing or commercial purposes. Your information is used solely for account management, transaction processing, and legal compliance. For more details on how we handle your data, please read Privacy Policy complete p62.

Change your password immediately via account settings and end all active sessions you do not recognise. Enable two-factor authentication (2FA) if you have not already done so. Contact p62 Live Chat support right away to report the incident — our security team will investigate any suspicious activity and take the necessary protective measures, including temporarily freezing the account if required.

Log in to your p62 account, go to "Settings", then select "Security". Click on "Enable Two-Factor Authentication" and follow the instructions to link your account with an authenticator app such as Google Authenticator, or to receive codes via SMS. Once enabled, every login attempt will require an additional 6-digit code as a highly effective second layer of security.

p62 Mobile App

You can download the official p62 app directly from the App on this website. The app is available for Android (APK) and iOS devices. Always download from official p62 sources only and avoid downloading from unverified third-party websites or app stores to prevent the risk of fake apps that could steal your login credentials.

Yes, the p62 app is completely free to download and install. There are no hidden fees or subscription charges for using the app. You simply need an active p62 account and a deposit to start playing. The app also offers exclusive features such as fingerprint login, real-time promotional notifications, and an interface optimised for mobile screens.

Try the following steps in order: first, fully close the app and reopen it; second, check your internet connection; third, clear the app cache through your phone's settings; fourth, uninstall and reinstall the app with the latest version from the official p62 page. If the issue persists, contact p62 technical support via Live Chat and include your device model and operating system version for further assistance.

Still Have More Questions?

We understand that every player may face different situations, and not every question can be answered in this FAQ. If you can't find the answer you're looking for here, don't hesitate to reach out to the p62 support team, who are ready to assist you at any time.

The p62 customer support team operates 24 hours a day, 7 days a week including public holidays. We understand that players' needs don't follow a schedule, so we're always here to ensure your gaming experience runs smoothly without any unnecessary interruptions.

Helpful tips: Before contacting support, have your account number, relevant transaction details, and screenshots ready if available. This will significantly speed up the troubleshooting process.

For issues related to platform policies and rules, you may also refer to the Terms and Conditions as well as Responsible Gaming for more detailed guidance. p62 is committed to providing a safe, fair, and enjoyable gaming experience for all Malaysian players.

Contact Us Now

Can't find the answer you're looking for? The p62 support team is ready to help you 24/7.

Live Chat Response within <2 minutes
Support Email [email protected]
Operating Hours 24 hours, 7 days a week

Most Popular Questions

How to register a p62 account Available deposit methods How to make a withdrawal Welcome bonus for new members Account & data security Download the p62 app

Useful Links

About Us Terms and Conditions Privacy Policy Responsible Gaming

Don't Have a p62 Account Yet?

Register now in under 2 minutes and claim your exclusive welcome bonus.

Register Free Now

For users aged 18 and above only

We're Here to Help

Still Have Questions? Contact Us Now!

The p62 support team operates 24/7 to ensure every gaming experience runs smoothly. Register your account today and enjoy the best games in Malaysia.

Register a Free Account Login Now
24/7 Live Chat
256-bit SSL Secured
Fast Response
Bahasa Malaysia Support
Bahasa Melayu