Your privacy is our priority. This document explains in detail how p62 collects, uses, stores, and protects your personal information as a member of our platform.
We don't just talk about privacy — we put it into practice. Here are the core principles that shape how we manage your data every day.
Every bit of data you send to p62 is protected by 256-bit SSL encryption. From login credentials to financial transaction details, all communications between your device and our servers are fully encrypted without exception.
You have full control over your personal data. You may request a copy of the data we hold, ask us to correct inaccurate information, or request that your data be deleted — and we will respond within the stipulated timeframe.
P62 does not sell, rent, or share your personal information with any third party for marketing purposes. Your data is only shared in the limited situations defined in this policy, and always with appropriate safeguards in place.
All player data is stored in encrypted databases protected by multi-layered firewalls and real-time intrusion detection systems. Our data centres comply with international security standards and are audited on a regular basis.
P62 operates in full compliance with Malaysia's Personal Data Protection Act (PDPA) and applicable data protection laws. We appoint a dedicated Data Protection Officer responsible for ensuring ongoing compliance.
In the event of any security incident involving your data, p62 is committed to notifying you within 72 hours of the incident being detected. We will explain what occurred, what data may have been affected, and the remediation steps taken.
This Privacy Policy ("Policy") describes p62's privacy practices in relation to the website p62.wine and all related services including the online gaming platform, sports betting, casino lobby, and mobile app. This policy is written in English for the convenience of our members in Malaysia.
At p62, we understand that your trust is our most valuable asset. We do not take this responsibility lightly. Every decision relating to data management is made with your interests and security as our member in mind. By using the p62 platform, you agree to the practices described in this Policy.
Scope of This Policy: This Policy applies to all information you provide directly to p62, as well as information we collect automatically when you use our services. It covers all channels including the website, mobile app, and communications with our support team.
P62 is an online entertainment platform serving Malaysian players with a firm commitment to personal data protection. We understand that you entrust us with sensitive information — including identity details, financial data, and usage habits — and we take that trust with the seriousness it deserves.
This Privacy Policy has been prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how private organisations collect, process, and store personal data. We also draw guidance from international best practices in data management to ensure the highest level of protection for our members.
Our core principles are straightforward: we only collect data that is genuinely necessary, we use it solely for the stated purposes, we protect it to the fullest extent of available technology, and we respect your right to control your own personal information at all times.
P62 collects various categories of information to enable us to provide you with a secure, fair, and high-quality service. Below is a full overview of the data we collect:
| Data Category | Sample Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, MyKad/passport number, date of birth | KYC Verification and Fraud Prevention |
| Contact Information | Email address, mobile phone number | Account communications, security notices |
| Financial Information | Bank account number, registered e-wallet name | Deposit and Withdrawal Processing |
| Account Information | Username, password (encrypted), login history | Account security, auditing |
| KYC Documents | MyKad copy, bank statement, verification selfie | Anti-Money Laundering Compliance |
When you use the p62 platform, our systems automatically record certain technical information required for safe and efficient operation:
Note Regarding Passwords: Your password is never stored in plain text. We use strong hashing algorithms with cryptographic salt to ensure your password cannot be recovered, even by p62 staff.
Every use of your personal data by p62 has a clear legal basis and stated purpose. We do not use your data for any purpose not described here without obtaining your consent first.
With your consent, we may send you information about promotions, bonuses, and new offers that may interest you. You may withdraw this consent at any time by updating your communication preferences in your account settings, with no impact on the core services you receive.
P62 does not sell or rent your personal data to any third party for commercial purposes. However, there are limited situations where data sharing is necessary for the operation of our services:
We partner with carefully selected third-party service providers to help us operate the platform, including licensed payment processors, identity verification service providers, cloud infrastructure providers that comply with high security standards, and analytics service providers. All these partners are bound by strict data protection agreements and are only permitted to use your data for the specific purposes agreed upon.
P62 may be required to disclose your information to authorities when mandated by law, including compliance with court orders, investigations by regulatory bodies, anti-money laundering reporting requirements, and responses to legitimate law enforcement requests. In all such cases, we will disclose only the minimum information necessary.
⚠ Important: p62 has never and will never share your login credentials, password, full identification number, or sensitive financial information with any party without a solid legal basis. If you receive any communication claiming to be from p62 that requests this sensitive information, treat it as a fraudulent attempt and contact our support team immediately.
Protecting your personal data is more than a legal obligation for us — it is a moral responsibility we take seriously. p62 continually invests in the latest security technologies and procedures.
Shared Responsibility: While p62 invests heavily in security, the safety of your account also depends on your own actions. We encourage you to use a strong and unique password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
P62 uses cookies and similar tracking technologies to ensure the platform functions properly and to deliver a better experience for you. Cookies are small text files stored on your device when you visit our website.
You can manage or delete cookies at any time through your web browser settings. Please note, however, that disabling certain cookies may affect platform functionality or require you to log in again each session. Cookie management instructions vary by browser — please refer to your browser's help documentation for more details.
Malaysia's Personal Data Protection Act 2010 (PDPA) grants you several important rights regarding the personal data held by p62. We are committed to respecting and facilitating the exercise of these rights.
To exercise any of the above rights, contact our Data Protection team via the official p62 email or through Live Chat on the platform. Please clearly state the type of request and include the identification details required for us to verify your identity before processing. No fee is charged for reasonable requests.
Response Time: p62 will acknowledge receipt of your request within 3 business days and provide a full response within 21 business days. If your request is complex or involves a large volume of data, we will notify you and may extend the processing period by up to 2 months with reasonable justification.
P62 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by applicable law. Once the retention period expires, your data will be securely deleted or anonymised.
The technology landscape and legal requirements evolve over time. p62 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. When we make significant changes, we will take the following steps to ensure you are always kept informed:
Your continued use of the p62 platform after any policy changes take effect will be considered your acceptance of the updated version. If you disagree with any changes, you have the right to close your account before they take effect, and we will process your closure request promptly.
Always Check the Last Updated Date: We encourage you to review this Privacy Policy periodically, especially before providing any new information or using newly introduced platform features. The date of the latest update is always displayed at the top of this document.
If you have any questions, concerns, or complaints about how p62 handles your personal data, or wish to exercise any of your rights under the PDPA, we are here to help through the following channels:
[email protected]
Response within 24 business hours
Available 24/7 within the platform
For immediate enquiries
For official PDPA rights requests
Processed within 21 business days
24 hours, 7 days a week
Including public holidays
Complaints to the Relevant Authority: If you are not satisfied with our response to your privacy request or complaint, you have the right to lodge a complaint with the Malaysian Personal Data Protection Commissioner or the relevant regulatory authority in your country.
You now understand p62's commitment to data protection. Join millions of Malaysian players who trust p62 for a safe and responsible online entertainment experience.