Please read this document carefully before using the p62 platform. By registering or using any of our services, you agree to be bound by all terms and conditions stated herein.
Before reading the full terms, here is a summary of the six most important points that affect your experience at p62
The p62 platform may only be used by individuals aged 18 and above. Age verification is carried out during the KYC process and p62 reserves the right to close the account of any user who does not meet this requirement.
Each player is only permitted to hold one active account on p62. Multiple account registrations by the same individual constitute a serious violation and may result in the termination of all associated accounts and forfeiture of balances.
All bonuses and promotions are subject to the specified wagering requirements. Wins derived from bonuses cannot be withdrawn until the wagering requirements have been fully met.
You are solely responsible for keeping your password and login credentials confidential. p62 will not be held liable for any losses resulting from unauthorized access caused by your own negligence.
All withdrawals must be made to a bank account or e-wallet registered in your own name. p62 does not process withdrawals to third-party accounts in order to protect the financial security of all our members.
P62 reserves the right to update or modify these terms and conditions at any time. Notice will be provided via the platform or registered email. Continued use after notice is given will be considered acceptance of the new terms.
This Terms and Conditions document ("Agreement") governs the relationship between you ("Member" or "Player") and p62 ("Platform", "We") regarding the use of the website p62.wine and all related services including online games, sports betting, casino lobby, and mobile app.
By accessing, registering, or using any part of the p62 platform, you confirm that you have read, understood, and agree to be bound by all terms and conditions contained in this document. If you do not agree with any part of this agreement, please do not use our platform.
Important Note: These terms and conditions may be updated from time to time. It is your responsibility to review this document periodically. The date of the most recent update is displayed at the top of this document.
These terms and conditions constitute a legally binding agreement between you as an individual user and p62 as the platform operator. This agreement takes effect as soon as you perform any of the following actions:
Continued use of the p62 platform after any changes to these terms are published constitutes your acceptance of the updated terms. p62 will endeavour to notify members of material changes via in-platform notices or registered email, but the ultimate responsibility to review the latest terms remains with you as the user.
To be eligible to use p62's services, you must meet all of the following eligibility requirements at all times:
You must be at least 18 years old or the age of majority as defined by the laws of your jurisdiction of residence, whichever is higher. p62 has a zero-tolerance policy on underage gambling. Identity document verification will be required during the KYC (Know Your Customer) process, and p62 reserves the right to freeze an account while verification is in progress.
The p62 platform is intended primarily for players residing in Malaysia. It is solely your responsibility to ensure that participation in online betting activities is permitted under the local laws applicable to you. p62 is not liable for any breach of local laws committed by players.
You must have full legal capacity to enter into a binding agreement. Individuals deemed legally incompetent, those undergoing bankruptcy proceedings, or those specifically prohibited by a court from engaging in gambling activities are not permitted to register.
⚠ Warning: Registration by individuals who do not meet these eligibility requirements constitutes fraud and may result in legal action, immediate account termination, and confiscation of all funds in the account.
Each individual is only permitted to hold one (1) active account on the p62 platform at any time. Holding multiple accounts — whether using the same name, different email addresses, different phone numbers, or any combination of different details — is strictly prohibited and constitutes a serious violation of these terms.
You are required to provide truthful, accurate, and complete information during the account registration process. Required information includes your full legal name, identification card number, active email address, mobile phone number, date of birth, and banking details for withdrawal purposes. Any false or inaccurate information may result in immediate account termination.
P62 reserves the right to request identity verification at any time, particularly before processing a first withdrawal or when suspicious activity is detected in your account. Documents that may be requested include:
Data Protection: All KYC documents submitted to p62 are stored with 256-bit SSL encryption and are only accessible by authorised personnel. We do not share your personal information with third parties without your consent, except where required by law.
P62 supports a wide range of popular payment methods in Malaysia for the convenience of our members. All deposit transactions are processed instantly through secure, encrypted payment channels.
The minimum deposit at p62 is RM5 only, making our platform accessible to players of all levels. There is no standard maximum deposit limit; however, limits may apply based on your chosen payment method or account verification level. VIP members enjoy higher deposit limits.
All funds deposited by members are held in segregated accounts, kept entirely separate from the company's operating funds. This ensures the safety of your funds at all times and allows withdrawals to be processed quickly without operational disruption.
P62 is committed to processing all valid withdrawal requests promptly and efficiently. The security and accuracy of the withdrawal process are our top priorities.
To process a withdrawal, your account must have completed full KYC verification. Withdrawals can only be made to an account or e-wallet registered in your own name — transfers to third parties will not be processed under any circumstances.
If there are any active bonuses in your account, the associated wagering requirements must be completed before a withdrawal can be processed. Withdrawals will not be delayed for any reason other than standard compliance and verification requirements.
The minimum withdrawal amount is RM30 for all methods. The standard daily withdrawal limit is RM10,000 for regular accounts and higher for VIP members. If you require a withdrawal exceeding the standard limit, please contact our customer support team for assistance.
No Hidden Fees: p62 does not charge any processing fees for standard withdrawals. The amount you request is the amount you receive — no deductions, no surprise charges.
P62 offers a variety of attractive bonuses and promotions for new and existing members. All bonuses are subject to the specific terms set for each promotion, and these conditions will be clearly stated on the relevant promotions page.
Most deposit bonuses at p62 carry a wagering requirement that must be met before any withdrawal can be made from bonus winnings. The wagering requirement will be stated in a format such as "10x", meaning the bonus amount must be turned over 10 times through real wagering before becoming eligible for withdrawal.
⚠ Bonus Misuse: Any attempt to abuse the p62 bonus system — including opening multiple accounts to claim bonuses repeatedly — will result in immediate account termination and confiscation of all funds including winnings.
To maintain a fair, safe, and enjoyable gaming environment for all members, p62 has established a code of conduct that all platform users must observe.
All games on p62 use a Random Number Generator (RNG) that has been certified by internationally accredited independent auditing bodies. The outcome of every game is final and cannot be disputed unless there is clear evidence of a technical system failure. In such cases, server records will be used as the definitive reference.
The security of your account is a shared responsibility between p62 and you as the account holder. p62 invests heavily in security infrastructure, but precautions on your part are equally important.
P62 uses 256-bit SSL encryption for all communications between your browser and our servers. Our real-time monitoring system detects unusual activity patterns and will automatically trigger a security review when required. All sensitive information is stored in encrypted databases protected by multi-layered firewalls.
P62 takes responsible gaming seriously. We believe that betting should be an enjoyable form of entertainment and should never interfere with your personal life, finances, or relationships.
P62 provides a range of tools that players can use to manage their betting activity:
If you or someone you know is struggling with gambling-related issues, we encourage you to seek professional help. Contact the p62 support team for information on available resources. Remember — asking for help is a sign of strength, not weakness.
The p62 platform is STRICTLY for users aged 18 and above. If you feel your wagering activity has gone beyond a healthy level of control, please use the self-exclusion tools provided or contact our support team immediately.
While p62 strives to provide the best possible service at all times, there are certain limitations to our liability that you should understand before using this platform.
Under no circumstances shall p62's maximum liability to any player exceed the total net deposits made by that player in the preceding 12 months.
P62 reserves the right to suspend or terminate any member's account at any time and for any legitimate reason, including but not limited to:
If your account is closed for legitimate reasons (unrelated to fraud), any remaining balance will be returned to you once the review process is complete. In cases of fraud or serious violations, p62 reserves the right to withhold all or part of the funds while an investigation is ongoing.
You may request to close your account at any time by contacting the p62 customer support team. Before the closure is processed, any remaining balance in your account will be returned to your original payment method once all bonus wagering requirements (if any) have been met. The closure process takes up to 3 business days to complete.
These terms and conditions are governed and interpreted in accordance with the laws applicable to the operation of the p62 platform. Any dispute arising from or in connection with this agreement, or the use of the p62 platform, shall first be resolved through good-faith negotiation between both parties.
If a resolution through negotiation is not reached within 30 days from the date the dispute was first reported, the matter may be referred to arbitration or a court of appropriate jurisdiction. Use of this platform does not grant you any exclusive right to file a claim in any particular jurisdiction.
If any provision of these terms and conditions is found to be invalid, unenforceable, or in conflict with applicable law by any court of competent jurisdiction, only that provision shall be deemed inapplicable. All other provisions will remain in full force and effect and constitute the entire valid agreement between you and p62.
Questions or complaints? If you have any questions regarding these terms and conditions, or wish to file a formal complaint, please contact the p62 customer support team via Live Chat on the platform or our official email. We are committed to responding to all enquiries within 24 business hours.
You have read and understood our terms and conditions. Now it's time to register a free account and start enjoying thousands of games, sports betting, slots, and much more at p62.